Swimming FAQ’s

 

 

1. Why do you offer only private lessons?

Safe Sound Swimming has been in the swim school business for 28 years. Our business was built exclusively by providing one on one lessons based on both water safety and swim stroke development. Our unique curriculum has been proven very effective in teaching children to swim and be safe in the water . While some children are able to learn how to swim in group lessons, we provide an alternative to parents and students who prefer the undivided attention of a swim instructor. One on One lessons are perfect for both the hesitant swimmer as well as the quick learner. Both require an individual approach and pace to effectively learn how to swim and be safe.

2. Why are your lessons booked in 15 minutes increments?

Since the lessons are individual, they are taught at a much faster pace and demand more from each child. A rule of thumb, one 15 minute lesson is equivalent to 3 or more group 30 minute group lessons. We have learned over a long period of time, that 15 minutes is an ideal time for children between 2 and 10 years old. Scheduling two lessons back-to-back for an equivalent 30 min lesson is an option, however, we recommend you try several 15 minute lessons to ensure your child can handle the pace and rigor of a 15 minute lesson before scheduling a 30 minute lesson.

3. What type of training do your instructors receive?

All of our instructors, whether they have prior experience or not, go through our rigorous 6 part training curriculum which includes, class room learning, in water training, observation and team teaching. Each instructor regardless of previous experience goes through our training course. All of the training is done by senior staff specifically trained in our teaching method. Our method is to teach the children safety and survival in the water, as well as the more advanced swim strokes techniques. In-water clinics are held on a regular basis to ensure everyone is using the latest and most effective teaching techniques. Most importantly, each instructor is taught how to assess and tailor each lesson to the student’s needs and skill level.

4. Do you have multiple locations?

No. We currently have one location in Seattle.
Address: 2040 Westlake Ave N. Seattle WA 98109
Phone:  206-285-9279

5. What can I do while my child is taking their lesson?

We encourage our parents to be active participants in lessons. However, parents do not get in the pools with their child. We ask that you sit poolside and watch your child, encourage them by praising effort and progress. To get the most of lessons, the parent and the instructor should be partners. take 30 seconds or a minute to interact with the instructor on how your child is feeling about lessons, whether they can be pushed harder or maybe we should slow the pace down a bit. this small investment will make the other 14 minutes very productive.

6. Can I get into the water with my child during their free swim or lesson?

Because the lessons are individual, we do not have parents participate in the pool during lesson. However, we do need your help pool side with encouraging words and insights into how to best work with your child. There are family swim times where parents and students can play and practice in the pool together. Those pool times are listed on our website.

7. How warm is your pool?

Our Seattle pool is a warm 88 degrees. (A typical multiple purpose pool ranges between 80 and 82 degrees.) Keep in mind because the pool is so warm, the ambient air on the pool deck will also be warm. Bring a bottle a water and layers of clothes so you can be comfortable both on the pool deck as well as outside in the parking lot.

8. What kind of chemicals do you use?

Most pools use one cleaning method namely Chlorine. We use a combination of chlorine, UV light treatments and organic digestive enzymes that kill 99.99% of bacteria to keep our pool water clean and healthy. As a result the water is less harsh on the skin and more enjoyable on the pool deck with virtually no “pool smell”.

9. How often do your sessions run?

We provide lessons year around. Because they are all one on one lessons there is no need to wait for a particular class or session to start. Each instructor can assess the skill level of your child and then tailor the lesson to their appropriate ability level.

10. Do I need to re-register every session?

No, once swimmers have an ongoing swim time that works for them, they can continue in that spot until they desire to stop.

11. How do I sign-up for lessons?

With the flexibility of our scheduling, you may sign-up at any point. You can submit an online request or call us to be added to our waiting list.

12. Can I try-out lessons before I commit?

Yes. With the flexibility of our lessons you can schedule an intro lesson anytime without having to commit to a specific number of lessons. When you sign up for this intro lesson, you are only responsible for the cost of that individual lesson. Once you decide to book additional lessons our Scheduling Managers can explain the different options available.

13. What are my options for payment?

You can pay with Visa, MasterCard, or American Express. You can also pay by check or cash. For your convenience, our secure scheduling system can store a credit card on your account to expedite future purchases. For certain types of memberships a stored credit card is required.

14. Can I request a specific instructor?

We understand that some of our students and parents become fond of a particular instructor. We are also aware that students may respond differently to some instructors. Unfortunately, we can never guarantee an instructor’s availability and we always reserve the right to change instructors if necessary.

15. How many lessons will it take for my child to swim?

Since each individual child is so different, it is really hard for us to answer that question. What we can tell you is that with the focused one-on-one attention that we are able to provide, your child will learn to swim faster then in a group setting.

16. What if we can’t make a lesson?

Depending on your membership, you have several options for cancelling or rescheduling a lesson. For Pay as You Go members, you can cancel or reschedule a lesson up to 24 hours prior to the lesson without incurring a late change fee. As an Ongoing Lesson Pack Member you can cancel or reschedule a lesson up to 4 hours prior to the lesson. You may cancel by using the Cancellation Form on our website, call and use the Quick Cancel Voicemail system, or simply email us with the swimmer's name along with the date and time you wish to cancel

17. What if I need to withdraw from the program?

All students will eventually withdraw from lessons. We hope it is because your student has advanced through all 5 of our levels and graduated from our program. If however, you need to stop before all the levels are completed, you can by following the corresponding withdraw policy for your particular membership. Our Membership / Lesson Change Form  can be found on our website.

18. What do I need to bring to my lessons?

For your lessons you will want to bring a swimsuit and towel for your swimmer(s), and shower essentials if you want to use our facilities afterwards. Your swimmer may also want to bring goggles, but we always have plenty to borrow if they do not have their own. Our swimmers under the age of 3, must have a swim diaper with elastic at the waist and around both legs, you may also want to bring a swimsuit to go over their swim diaper, but this is not required.

19. What do I need to do before my first lesson and where do I go?

First, submit a request for the days and times you would like to swim. Next, confirm your lesson spot. Finally, on the day of your first visit, be sure to arrive 15 minutes prior to your lesson to receive a tour, complete your new student paperwork and meet your teacher.